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Deloitte Study Reveals Top Work Trends in 2023

Say goodbye to “jobs”! It is time to reimagine work, the workforce, and the workplace, according to the 2023 Global Human Capital Trends report by Deloitte.

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Nearly three years after the pandemic, business leaders still face a slew of global, economic, and societal changes, all impacting work and workers at a blistering pace.

Deloitte’s “2023 Global Human Capital Trends” report examines how business leaders are managing these challenges and how their organizations can succeed if they evolve with the changes.

Overall, respondents to the study, which include more than 1,500 C-suite executives and board members, recognize the boundaries that have traditionally governed the rules of work are falling away. This entails the way jobs are organized, where work happens, and who qualifies for specific roles.

Many understand the need for new fundamentals in today’s world of work. 87% say finding the right workplace model is important to their organization’s success, but only 24% feel their organizations are very ready to address this trend.

In the near term, 59% of respondents report focusing on the next steps for reimagining their workforce models. Their dedication indicates they see great potential for reward in a new approach toward work, workers, and the workplace.

However, survey respondents ranked leadership among the top barriers for seven of the nine trends explored in the report showing there is still much work ahead collectively for organizations to evolve for future success.

Art Mazor, principal and global human capital practice leader at Deloitte Consulting LLP, stated:

Workforce, organizational and HR priorities remain at the top of board and C-suite agendas. This year’s ‘Global Human Capital Trends’ insights reinforce the continued prioritization that we have seen for over a decade of this research. The opportunities for leaders and their teams across all industries are boundaryless and open new frontiers in the relationships of workers, customers, stakeholders and leaders.

Reimagining Work: The End of Jobs

Even though work today is primarily defined by jobs and descriptions of specific tasks, many see this as an outdated notion. According to Deloitte’s skills-based organization survey, only 19% of executives and 23% of workers say work is best structured that way. This reflects what many are already seeing in their workplaces, with 63% of executives reporting that workers are focused on team and project work outside their current job descriptions.

Michael Griffiths, principal and lead for Deloitte Consulting LLP’s stated:

While jobs remain the primary way we define work, they are not the only way. Strict job definitions can limit workers’ and organizations’ ability to be agile and innovate in the face of disruption. By moving to a skills-based approach, these organizations can unlock their workforce’s full potential and create a workplace where people have more choice, growth and autonomy in their careers.

With this changing idea of what makes teams most effective, organizations are seeking ways to change the work and how it is organized and inclusively accessible.

For example, 93% of the respondents to the trends survey said moving away from a focus on jobs is important or very important to their organization’s success. Yet only 20% believe their organization is very ready to tackle the challenge, representing the largest readiness gap of all trends surveyed. Should organizations decide to urgently address this gap, additional benefits of transitioning away from jobs include unleashing worker potential to drive tremendous value, making their teams more likely to innovate, and improve processes to maximize efficiency.

Kate Sweeney, human capital practice leader, Deloitte U.K. said:

Organizations around the world are seizing the opportunity to elevate skills well beyond ‘functional’ or ‘technical,’ they are focusing on building the critical workforce capabilities that will enable their people to navigate near-constant change and disruption.

Reimagining Workforce: Worker Agency is Key

Two in five Gen Z and millennial respondents to a Deloitte survey have rejected a job or assignment because it did not align with their values. By contrast, organizations who commit to a clear purpose or mission see notable benefits — half of the executives surveyed in the trends report saw increased worker retention and well-being.

Steve Hatfield, principal and global future of work leader, Deloitte Consulting LLP. said:

Workers today have more influence than ever before and have demonstrated a willingness to use it to shape the work their organizations take on, as well as how they do it. To be successful in this new world of work, organizations must abandon the idea of complete control and co-create with workers to shape the new rules and boundaries that will define how they operate.

This includes rethinking the boundaries which dictate the access to and the use of worker data, which 83% of executives believe is important for their organization’s success.

According to the trends report, 61% of organizations describe their data ownership as either “shared” or “worker-owned,” a notable departure from traditional data models characterized by organizational control.

Reimagining the workplace: Designing work for a boundaryless world

As worker agency grows and technology accelerates, organizations should challenge the idea of workplaces only being physical locations. It is a concept that has been under pressure for some time, with digital work access growing in popularity even before the pandemic.

While only 15% of respondents agree that the way work is designed is one of the most important attributes for creating the future of the workplace, other factors point to how crucial it can be. Additionally, respondents indicate that increased worker engagement and well-being are among the most significant benefits they have seen from a future workplace approach.

Maren Hauptmann, human capital leader, Deloitte Germany said:

Many workers now consider the ability to determine where they complete their work,  (whether in the office, at home, or elsewhere) should be an inalienable right. They see this as one of the best opportunities to co-create the future of work with their organization’s leaders and to see those statements of trust in action.

This evolution of the workplace calls on leaders to evolve with their workforces, as evidenced by 94% of respondents who believe leadership capabilities and effectiveness are important to their organization’s success, the highest importance score across all trends.

However, only 23% believe their leaders have the capabilities to navigate today’s disruptions. This leadership gap is likely due to looking at work and workers through an outdated lens. Nearly half of the respondents say their organization’s leaders are overwhelmed by disruptions and struggling to identify what they should prioritize.

Kraig Eaton, a principal with Deloitte Consulting LLP’s HR transformation practice said:

Rather than worrying about finding the perfect place to start, organizations should reframe disruptions as business challenges they can use to experiment and learn from. Working alongside their employees to develop these rules, organizations can ensure that well-being is at the heart of these changes, creating better outcomes for both the business and humans.

About Deloitte

Deloitte provides industry-leading audit, consulting, tax and advisory services to many of the world’s most admired brands, including nearly 90% of the Fortune 500® and more than 7,000 private companies.  Building on more than 175 years of service, their network of member firms spans more than 150 countries and territories.

Learn how Deloitte’s approximately 415,000 people worldwide connect for impact at www.deloitte.com.

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